Your Signage Help Centre - Answers to Common Questions
Production & Turnaround
What is the standard production time?
What is the standard production time?
Our standard production time is 48 hours for most products. This timeframe begins once artwork is approved and payment is received.
Do SS Signs manufacture 5 or 7 days a week?
Do SS Signs manufacture 5 or 7 days a week?
Currently, production operates Monday to Friday. We’re reviewing plans to expand to 7-day production in the near future.
Can I get my order faster?
Can I get my order faster?
Yes - you can select 24-hour express production at checkout for an additional fee. Contact our team if you're unsure which option suits your needs. Unfortunately we cannot ship Neon Signs or Illuminated Signs any quicker as they take a little longer to manufacture.
What is the turnaround time for Custom Neon and 3D Illuminated Lettering?
What is the turnaround time for Custom Neon and 3D Illuminated Lettering?
These products require extra care and time. Please allow 7 to 14 business days for production.
Payments & Checkout
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards and online payment gateways. Full details are available at checkout.
Shipping & Delivery
Which couriers do you use?
Which couriers do you use?
We partner with trusted carriers such as CouriersPlease, StarTrack Road Express, and StarTrack Premium. For offshore or non-Australian items, we use select international couriers.
Why can’t you deliver to a P.O. Box?
Why can’t you deliver to a P.O. Box?
Due to parcel size restrictions and courier policies, we are unable to deliver to P.O. Boxes. Please provide a valid street address at checkout.
How will I know when my order has shipped?
How will I know when my order has shipped?
You’ll receive an email with tracking information as soon as your order is dispatched so you can follow its progress.
Are your delivery times guaranteed?
Are your delivery times guaranteed?
Estimated delivery dates are provided at checkout. While we guarantee production turnaround, delivery delays caused by couriers or weather are outside of our control. Tracking is always provided.
Will my order arrive during business hours?
Will my order arrive during business hours?
Yes - deliveries are typically made Monday to Friday during normal business hours.
Can I arrange my own courier for delivery?
Can I arrange my own courier for delivery?
Unfortunately, we’re unable to work with third-party couriers due to our internal dispatch system.
My package hasn’t arrived - what should I do?
My package hasn’t arrived - what should I do?
Deliveries may arrive up until 6:00 PM local time. If it hasn’t arrived by then, please reach out to our team - we’re happy to assist.
Artwork & Design
Can I design my own sign?
Can I design my own sign?
Absolutely. Use our Free Online Design Tool to create your own sign, upload your logo, edit text, and preview your layout in real time - no design experience required.
What file types do you accept for artwork uploads?
What file types do you accept for artwork uploads?
We accept a wide range of file formats, including PDF, AI, EPS, JPG, and PNG. For best results, please provide vector files when possible.
What is a vector file?
What is a vector file?
A vector file is a type of graphic file that uses mathematical paths to create shapes, rather than pixels. This means it can be scaled to any size without losing quality, making it ideal for printing large signage.
Common vector file formats include:
.AI, .EPS, .SVG, and .PDF (when exported correctly).
We recommend supplying your logo or artwork as a vector file whenever possible. This ensures sharp, clean results - especially for large-format prints like banners, vehicle graphics, or shopfront signage.
If you don’t have a vector file, we can help redraw your artwork through our Design Services for a small fee.