What is the standard production time?
What is the standard production time?
Our standard production time is 48 hours for most products.
Do SS Signs manufacture 5 or 7 days at week?
Do SS Signs manufacture 5 or 7 days at week?
Unfortunately at the moment production is only running Monday - Friday. Next year we will look to run this 7 days a week!
Can I get my order faster?
Can I get my order faster?
Yes! You can opt for a 24-hour production time for an additional fee.
What is the production time for Custom Neon and 3D Illuminated Lettering?
What is the production time for Custom Neon and 3D Illuminated Lettering?
Neon and 3D illuminated lettering have a production time of 7 to 14 days.
What payment methods are accepted?
What payment methods are accepted?
We accept all major credit cards and payment gateways as outlined.
Which couriers do you use?
Which couriers do you use?
We use select couriers to deliver items in your order that we print in our Australian facility in Queensland which include Couriers Please, Startrack Road Express and Startrack Premium. Products not printed in Australia are delivered using a variety of international couriers.
Why can't my order be delivered to my P.O Box?
Why can't my order be delivered to my P.O Box?
Due to the various delivery couriers, we use, we cannot guarantee delivery to P.O Boxes. Additionally, there are parcel restrictions that limit what can be delivered.
How will I know when my order has been shipped?
How will I know when my order has been shipped?
Once your order is shipped, we’ll send you an email with tracking details to keep you informed every step of the way.
Are your delivery times guaranteed?
Are your delivery times guaranteed?
When you add an item to your cart, you’ll be asked to choose a shipping location. After that, we’ll show you the expected arrival date for your item – and we stand by that. Obviously, bad weather and carrier delays can happen. While we ensure prompt production and dispatch, we cannot control any courier delays. However, we do provide tracking details for all shipments so you can monitor your order’s progress.
Can I arrange for my own delivery provider / courier to deliver my order?
Can I arrange for my own delivery provider / courier to deliver my order?
We’re sorry, but because of our production process, we can’t accommodate special delivery requests.
Will my order be delivered during business hours?
Will my order be delivered during business hours?
Typically, all deliveries will be made during normal business hours from Monday to Friday.
My package was supposed to arrive today, but I haven't received it yet. What should I do?
My package was supposed to arrive today, but I haven't received it yet. What should I do?
Packages may arrive as late as 6.00pm (local time), so it may arrive later in the day. And feel free to contact us at any time – we're happy to help.