Shipping Information
Shipping Policy
Shipping Policy
We can ship to virtually any address in Australia and guarantee everything we sell. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note that delivery timeframes listed are estimates only, not guarantees and do not include delays from our couriers.
Orders placed after 8.00pm AEST, over a weekend or on a public holiday are calculated from the next business day. Please also note that the shipping rates for many items we sell are weight and size based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Tracking Number
Tracking Number
As part of our automated ordering, we provide you with a deliver tracking number via email of your order that will show the tracking information of your upcoming delivery. This number is created once we provided your printed item to the delivery courier.
Please if you are having trouble seeing the tracking information from your provided tracking number please try using the number with direct tracking websites from the courier sites below:
Which couriers do you use?
Which couriers do you use?
We partner with trusted carriers such as CouriersPlease, StarTrack Road Express, and StarTrack Premium. For offshore or non-Australian items, we use select international couriers.
Why can’t you deliver to a P.O. Box?
Why can’t you deliver to a P.O. Box?
Due to parcel size restrictions and courier policies, we are unable to deliver to P.O. Boxes. Please provide a valid street address at checkout.
How will I know when my order has shipped?
How will I know when my order has shipped?
You’ll receive an email with tracking information as soon as your order is dispatched so you can follow its progress.
If you are having trouble finding your tracking information 48 hours after ordering please contact us using the chat widget.
Are your delivery times guaranteed?
Are your delivery times guaranteed?
Estimated delivery dates are provided at checkout. While we guarantee production turnaround, delivery delays caused by couriers or weather are outside of our control. Tracking is always provided.
Will my order arrive during business hours?
Will my order arrive during business hours?
Yes - deliveries are typically made Monday to Friday during normal business hours.
Can I arrange my own courier for delivery?
Can I arrange my own courier for delivery?
Unfortunately, we’re unable to work with third-party couriers due to our internal dispatch system.
My package hasn’t arrived - what should I do?
My package hasn’t arrived - what should I do?
Deliveries may arrive up until 6:00 PM local time. If it hasn’t arrived by then, please reach out to our team - we’re happy to assist.
